#Digitalisation

Customer Experience is at the heart of the bank branch of the future ... today!

Customer Experience is at the heart of the bank branch of the future ... today!

In my previous blog on the subject of bank branch renewal, we looked at how the role of the branch was changing, and how IT applications in the branch underpin ...

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Banks rise to the cloud

Banks rise to the cloud

What would happen if banks had to support the same level of customer interaction as major retail companies like Amazon? If they had to service an exponentially increased number of ...

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The Rise of Machine Learning and Artificial Intelligence

The Rise of Machine Learning and Artificial Intelligence

Technological singularity. The rise of the machines. The end of the world. Hollywood blockbusters are full of doomsday predictions about the dangers of machine learning and artificial intelligence (AI). As ...

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Is Application Design the key to future branch transformation success?

Is Application Design the key to future branch transformation success?

So, what will the branch of the future be like? There is no single answer to this question. Each bank will define its own model, depending on its DNA, its ...

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Mobile Payment: New round in the competition for the mobile ecosystem

Bernd-Josef Kohl By Bernd-Josef Kohl Posted 27/10/2016
Mobile Payment: New round in the competition for the mobile ecosystem

A newly published whitepaper from GFT analyses the dynamic development in eight key markets, and gives recommendations for the financial sector. At the end of 2018 the European Central Bank intends ...

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