#Digitalisation

How banks can learn the lessons of BlackBerry

How banks can learn the lessons of BlackBerry

There was once a time when the mobile smartphone market was dominated by BlackBerry handsets. In recent years BlackBerry’s sales have plummeted and it seems unlikely they will ever regain ...

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Where next for FX?

Where next for FX?

Regulation is tightening within the banking industry and with the advance of technology, it is becoming more and more challenging for firms to retain acceptable profit margins within their foreign ...

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Customer Experience is at the heart of the bank branch of the future ... today!

Customer Experience is at the heart of the bank branch of the future ... today!

In my previous blog on the subject of bank branch renewal, we looked at how the role of the branch was changing, and how IT applications in the branch underpin ...

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Banks rise to the cloud

Banks rise to the cloud

What would happen if banks had to support the same level of customer interaction as major retail companies like Amazon? If they had to service an exponentially increased number of ...

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The Rise of Machine Learning and Artificial Intelligence

The Rise of Machine Learning and Artificial Intelligence

Technological singularity. The rise of the machines. The end of the world. Hollywood blockbusters are full of doomsday predictions about the dangers of machine learning and artificial intelligence (AI). As ...

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