Christian Ball

Christian Ball

UK Head of Banking

2 Posts


Customer Experience is at the heart of the bank branch of the future ... today!

Customer Experience is at the heart of the bank branch of the future ... today!

In my previous blog on the subject of bank branch renewal, we looked at how the role of the branch was changing, and how IT applications in the branch underpin ...

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Is Application Design the key to future branch transformation success?

Is Application Design the key to future branch transformation success?

So, what will the branch of the future be like? There is no single answer to this question. Each bank will define its own model, depending on its DNA, its ...

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