Latest insights about

FX operations: The next frontier for mutualisation

New paper on challenges affecting FX

#latest posts

Customer Experience is at the heart of the bank branch of the future ... today!

Customer Experience is at the heart of the bank branch of the future ... today!

In my previous blog on the subject of bank branch renewal, we looked at how the role of the branch was changing, and how IT applications in the branch underpin ...

Read article

Banks rise to the cloud

Banks rise to the cloud

What would happen if banks had to support the same level of customer interaction as major retail companies like Amazon? If they had to service an exponentially increased number of ...

Read article

That was then and this is now – the fast moving landscape of banking technology

That was then and this is now – the fast moving landscape of banking technology

In the last eight years the amount of banking regulation has increased exponentially and the cost of compliance has gone up proportionately. The financial landscape with regards to customer needs ...

Read article

The flood is continuing - Regulatory update

The flood is continuing - Regulatory update

Once again the regulatory agenda dominates the agenda for our customers. The volume and pace of regulatory change is at an unprecedented level and this is set to continue in ...

Read article

Blockchain Technology

Blockchain Technology

Accelerating adoption of distributed ledger in financial services: centralised versus de-centralised business models Leaving aside the Bitcoin use case, is the story of Blockchain simply one of ‘hype’ and a lot ...

Read article